Shipping policy

At Mountain Valley Antlers, our team gets to work fast so your pup can start chewing sooner!

Processing Time

All orders are packaged and shipped within 1–2 business days. Please note that business days do not include weekends or holidays. Orders placed on weekends or holidays will be processed on the following business day.

 

Carriers & Tracking

We ship via UPS or USPS to ensure the most efficient delivery to your neck of the woods. .

Once your order hits the road, you’ll receive a shipping confirmation email with tracking information so you can follow its journey right to your doorstep. Shipping rates are calculated at checkout. Free shipping is unlocked on orders over $100. 

 

Delivery Time

After shipment, delivery typically takes 5–7 business days. While we wish we could control the weather and the mail, transit times are estimates provided by the carrier and may vary based on your location.

 

Order Changes & Cancellations

Because our team moves quickly, we cannot modify, cancel, or change shipping addresses once a tracking number has been assigned. Please double-check your shipping details at checkout to avoid any mix-ups.

 

Lost, Damaged, or Stolen Packages

We know accidents happen, and we're happy to help!

Damaged Items: If your order arrives damaged, please email admin@mountainvalleyantler.com with your order number and a photo of the items and packaging.

Lost/Stolen: If your tracking shows “delivered” but you haven’t received the package, we recommend checking with neighbors and around your property. If it’s still MIA after three business days, please reach out to us.

Returned to Sender: If a package is returned due to an incorrect/incomplete address provided at checkout, we’re happy to go over reshipping options with you. Please send us an email to admin@mountainvalleyantler.com

Questions?

We’re here to help! Reach out to us at admin@mountainvalleyantler.com